We would love to hear from you!
Below are a few of the nice things that our customers have sent us regarding our service. Want to submit a testimonial? Contact us today!
The 2017 Danielle Downey Credit Union Classic
LPGA Symetra Tour
Brook-Lea Country Club, Rochester, NY
Subject: Re: Happy Ending
We had a really good crew of drivers this year. I personally met Dan and Mark and they did an awesome job. We had zero glitches with transportation. On a couple of occasions, I stopped to ask people waiting in line how the shuttle service was and there were no negative comments.
And, Mark the supervisor has promised that the burger bar event will be on a different week than the golf tournament in future years, so we shouldn’t have to deal with Pixley Road closing in the future.
On Sun, Jul 23, 2017 at 8:36 PM Rod wrote:
We had a note from one of our volunteers that he lost his wallet today. Pro shop gave him a cart so he could try to retrace his steps on course with no luck. We just heard from him. Shuttle bus driver found it on the bus, looked to find the owner, and delivered it to the volunteer’s house with all contents including cash untouched. Please let the shuttle company management know that they have some good staff that went out of their way to do the right thing. (I will let pro shop know it has been found) Sent from my iPhone
I wanted to take a moment to thank you for your help and for the service of your drivers on our wedding, June 17th. The two busses that we reserved were on-time, clean and driven by incredibly professional, lovely, helpful drivers. At the last minute, we decided to use one shuttle to drive to the venue and the driver holding our sign (Theresa I believe) easily accommodated, just told the other driver to take her position to pick up guests, and drove us right over to our venue. Even at the end of the evening, when all of our guests had been boarding all night to return to the hotel…we didn’t hear about a single issue. The final shuttle waited for my husband and I to board and get the last of our guests and even went perhaps a few minutes past our contracted time to make sure we were taken care of completely. I couldn’t have asked for a better experience and just wanted to make sure you knew they did a fantastic job, and we were beyond happy to have chosen to work with you and your team. Absolutely professional! We will be using you in the future when needed and will absolutely recommend you to friends and family as they would need your services as well.
Golden memories indeed!!! Please feel free to use our compliments as a reference for any future customers.
Thank you again,
I wanted to say thank you so much! The Boutique Crawl was a HUGE success. Your drivers were outstanding! Our guests had an amazing experience and I’m sure we raised some nice money for the Center for Youth!Late last night, Elaine sent me an audio clip of one of the groups chanting “we won’t get off the limo! Best limo ever!” I think it was Augie’s limo! So that sums it up.I know there are photos floating around. I sent Lisa a friend request on Facebook in order to tag a few. I’ve also attached the flyer that we handed out to our self-drivers that included your logo.
We really appreciate what you’ve done! See you next week!
Thank you so much for your shuttle services on our wedding day! The driver was incredibly professional, friendly and punctual.
It was comforting to know that our guests were in good hands when they were leaving the reception. We will certainly recommend
you to anyone looking for shuttle service in the future. Thanks!
Sarah and Steve
Sarah and Steve
Just wanted to let you know that we had a great time on the bus trip this past Sunday. I didn’t catch the drivers name but he was outstanding.
The Perinton Blades Hockey team said they couldn’t have asked for a better way to get to a hockey game in Jamestown and the team WON which put the icing on the cake.
Thanks again for outstanding service.
Perinton Blades Hockey.
Thanks for your fine efforts getting us to Corning and back.
John was a great bus driver with a good sense of humor and wonderful driving skills.
You picked a winner for us. He joined us at our table for lunch.
The Reunion itself was like a Giant Jigsaw Puzzle where all of the pieces came together so perfectly.
Thanks for doing your part to make that happen.
Wishing you many new joys in life.
Thanks with love from all of us,
Thank you so much for doing such a terrific job of driving the Wolcott Family to all the crazy places we love to go! Sometimes I did not know how you managed to keep the bus upright and on the straight and very narrow path. Because of your terrific driving you have given us so many wonderful memories of our Rochester Reunion. This check is on behalf of the Wolcott Family. We usually pass the hat for the driver on the 1st day, but somehow it slipped between the cracks. I especially thank you for my hug Monday. It made my day!
Rick S. drove our group, The Gallery Council of the MAG, to Stratford, Ontario for 3 days last week. He did an exceptional job. Rick is a cautious driver, and we felt very safe with him. Once in Stratford, he cheerfully drove us everywhere at all times. We were a senior group with some people unable to walk very far. We thoroughly enjoyed Rick’s sense of humor and would be happy to have him drive us anywhere. Sincerely,
I just wanted to say Thank you!!
Everything about the limo was perfect. JD was a great driver and the kids loved him. He didn’t just arrive on time, but was early!
Everything was signed and they took off right at 6:30. JD had suggested some places for photos so we added them to the itinerary.
They had a ball stopping for pictures!
You were so helpful throughout the whole process. You answered every question I had and there were lots!!
Thank you so much for making the limo experience wonderful. All of the other parents were impressed with JD, the limo and the service.
I received so many compliments and thanks from all the parents for organizing it but really it was your company that deserve the thanks.
I will be calling next year! And I’ll make sure that I call early because I know all the other parents will be using you also.
Thank you so much!
Nothing but high praises from my friends at the AFE that joined us on the Frank Lloyd Wright trip to Buffalo this past weekend. Our driver, Dan, was at the pickup location nice and early and helped get everyone on board. He was calm, cool and collected and is obviously a professional driver! I think he also enjoyed going on the tours with us and we had a nice lunch at the Museum. When one couple got too tired to stay any longer, he accompanied them to the bus and let them sit on it while he waited with them to be sure they were OK.
The bus was nice and clean and the DVD and microphone worked well!!! I was happy about that!
Thank you, Katie for all your patience and assistance in helping me arrange this memorable trip! Everyone had a good time!
Good Morning Tom;
Just a quick note to let you know that Rick was great to work with for my trip to Lancaster, PA this past May 19-21, 2016.
His concern for safety and the passengers was outstanding and to work with me as a team, I couldn’t have asked for more.
I would be happy to have Rick as my driver should he be available again.
Have a wonderful Monday,
We want to thank you for arranging to have Mike as our driver again. We really appreciate his professionalism and his helpful and friendly manner. He was extremely helpful, skilled, patient and caring in getting our most handicapped passenger on and off the bus. She was thrilled to be able to join our group despite her disabilities. This was a big help to me, since I was then able to work with the other passengers. He also was very accommodating – able to maneuver the bus to the best places to have our more elderly passengers exit and able to reach their destination (rest stop, home, or restaurant). Thank you for having Mike available to us – and I highly recommend having Mike work with any group. As a former customer service trainer and HR consultant, I feel it is important to recognize such great customer service and professionalism.
Organization: MCC Student
Message: I wanted to take a moment to just say how great it is that there is a shuttle bus between the downtown and Brighton campus, but the real reason I love your company is the drivers. Specifically the woman who was driving today (bus #524 driving from Brighton’s campus to DCCs campus at 12:40pm 5/12/16). Every time I see her she is in a great mood, social, polite, and even dances a little. It’s just so great seeing someone genuinely enjoy their job and it actually makes my day each time. Thank you for finding such a great employee.
Good morning. I just wanted to let you know that our driver Augie did a tremendous job for us while on our most recent trip to Myrtle Beach. He did everything that we asked for and was extremely professional. He was everything that you want in a driver. Thanks!
Social Studies Department
STA Building Representative
Varsity Softball Coach
Honeoye Falls – Lima Transportation Department
Linq thank you for your awesome communication through this “Ski Club” season !!! Paula
Message: Just wanted to thank you for your services for my son’s wedding. We had 2 limo buses. The drivers were very professional and accommodating to the entire wedding party. They went above and beyond what was expected of them. LINQ is definitely a class act and we will recommend them to all of our friends and family. Thank you again for helping to make our day so special.
This is a letter of appreciation to yourself and staff for our return ride home from Casino Niagara, IE :Trailways casino line cancelled , due to weather conditions yesterday, February 17 , 2016. We felt stranded after being told on day 3 that the ride home was cancelled..
A special thank you to Augie, who helped us with the smooth transition and arriving safely to our destination . (He helped dig our cars and went the extra step to make sure we were home, he deserves a raise!!)
Thank you again, we will be traveling with LINQ in the near future
WE HAD A FABULOUS TIME!! Thanks so much for your excellent planning and advice. The Bus driver was a hoot. He had us in stitches. All in all it was the most successful party we’ve had and we’ve been doing this for 32 years. The bus was clean, comfortable and the Driver was absolutely the life of the party. I can’t thank You enough. Hopefully you will still be on the IMS barter next year as I am sure we will repeat this Party.
Sincerely and Grateful,
I just wanted to share with you that our Women’s Soccer team trip to Bridgeport went very smooth. I know often times in the service industry that quality customer experiences can get chalked up to “that’s what they are supposed to do” but I like to share the positives and from knowing you both personally I know you like to hear these stories of success as well.
Joe was our driver this past weekend. I met him when the motor coach arrived and he was gracious, professional, on time and prepared.
Our head coach, Bibby also took time over the weekend and again today to say what a smooth weekend they had. Coaches have a lot on their minds and the pressure only increases in the post season, so having the weight of travel logistics during the trip eased is much appreciated and Joe did this.
I know Coach McColl has also told Wanda, our Coordinator of Transportation and Operations here, this great report as well.
We are proud partners of LINQ and all you do and we are especially thankful for the smooth operations this weekend!
Hi Tom – I just wanted to let you know that JD our driver was amazing! He was prompt, polite and had a great personality. He joked around and laughed with our large, rowdy crew which helped add to the fun of the day. All of my guests were extremely impressed with the bus from the bathroom to the leather seats and Wi-Fi.
In planning for next year and possibly having a smaller group, do you have the same style buses with smaller capacities?
Thank you for all of your help!
We would like to pass on our gratitude for an excellent experience we had from your company. Our annual CMT Development trip was held on September 13-15. We chartered a bus here in Rochester and traveled to Maryland –multiple locations. Tom did a fantastic job setting everything up prior with Marilyn here at Wegmans. Augi was our driver and he was truly amazing. A true professional who represents your company with excellence and class. A true gentleman who handled every situation like a pro. Please pass this card onto Augi and wish him our best.
All the best,
Just a quick note to share with you how much we enjoyed having Rick with us in Louisville. Due to traffic, Friday and Sunday were long days, but he was professional, a great driver, and had a wonderful sense of humor – and was great with the students. What an interesting, fantastic guy.
Thank you for the amazing service! Plumbing Plus enjoyed every moment, we had the limo bus on Saturday and it was perfect four our day out. Our driver Dan was
Fantastic and Bill M. was a pleasure to deal with while making the arrangements. Everything went smoothly and we were on time for everything. We definitely look forward to using Linq again.
I wanted to share that the trip I was on with students yesterday, 9/20 to Watkins Glen – our driver, Joe, was fantastic. Might be the best coach experience with Linq I’ve ever had. Thanks!
Bus Trip to New Orleans, LA. July 2015
The Zion Hill Mass Choir recently took a trip to New Orleans, LA. from Rochester, N.Y.
We hired Golden Memories Transportation/LinQ, 1553 Lyell Avenue, in Rochester, New York.
Overall, it was a great trip! Everyone had fun and Golden Memories came through with great professionalism. The bus drivers were friendly and assisted us throughout the trip. We felt safe because they changed bus drivers frequently and there were no major incidents or complaints.
When we needed air, there was air, when we asked for less air there was less air. The drivers were open to us stopping when necessary and this was really appreciated. The bus was comfortable and we had use of a CD/DVD player, telephone jacks and WIFI.
Their price was reasonable, so we will use them again and also recommend them to others.
Thanks Golden Memories/LinQ!
Zion Hill Mass Choir
Rochester, New York
Zion Hill Mass Choir
We want to thank your company for a wonderful experience in the beginning of this month. Our school (Charles Finney) and church (Edgewood Free Methodist Church) took a group of kids from Rochester to a camp in the Adirondacks. We were so blessed to have JD as our bus driver. He went above and beyond to accommodate us. He was very personal with the kids, very kind and patient, and made all of us (including our kids who had never been on a charter bus before) feel very comfortable. We just wanted to let you know how very pleased we were to have such a wonderful bus driver. We hope to use your company again next year for camp. We are even hoping to have JD be are bus driver again.
Kim and Brian (leaders of Edgewood)
Steve and Beth (leaders of Finney)
“I am so happy I booked with LINQ Serv for my wedding shuttle. Their price was by far the most reasonable, even lower than the yellow school bus rentals. They allowed me to do the shuttle 2 hours in the beginning of the night and 2 hours in the end of the night so we did not have to keep it running the whole time. I also asked if the shuttle would come early and pick up the bridal party and they did at no additional cost! The driver was on-time and very polite. I was so, so happy I selected this company.”
Thank you on behalf of the students, staff of Merton Williams and myself for being a part of this year’s crew. We would not have a trip without our drivers.
GCA appreciated the support of LINQ for transporting our delegates. Your driver were courteous and friendly and were there to assist our guests. Please thank them.
Thank you for driving the “driver “ routes wit Kate and me and for your attention for the Rock Beach Garden Tour.
It was a great time. Everyone enjoyed themselves. Good food, great company, interesting ghost stories and fun tasting and buying wine. Loved the Limo bus. Dave was an excellent driver. Looking forward to going on another bus trip with LINQ!!!
Just a quick note to thank you for taking care of the bussing needs for SMRI this past week. Things went very smoothly thanks to your professional drivers and your careful planning and instructions. By the way… Chuck did a great job of stepping up on the Niagara tour when three of our participants couldn’t cross the border. Please thank him again for me. Great job!
I wanted to thank you for making our wine tour an amazing success! A large group of friends and I recently rented one of your limo buses for a wine tour around Seneca Lake. Our friends assembled from all different parts of the tri-state area and having a driver for the day allowed us all to spend more time catching up. The limo bus itself was perfect because we could all converse easily with anyone and everyone due to the seating style. We loved the option of being able to play our own music from our iPhone and the driver was very helpful in showing us how. The driver also made the experience even better by his courteousness and professionalism. He showed up on time at the designated location and was quick to adapt to the changes we made to the route. It was nice to be able to leave our personal belongings on the bus as the driver stayed with it at all times. At the end of the tour, he was so kind and went out of his way to drive a part of the group to a restaurant. All in all, our amazing memories we now have would not have been possible without your limo bus and amazing driver. I will be recommending LINQ to anyone I know and will definitely be a returning customer for our next gathering of friends.
PS- Your office staff was equally as amazing, booking was simple and all details were definitely noted. I also appreciated suggesting stops along the route.
Thank you again!
Thank you so much to Golden Memories for such wonderful service on our wedding day! From those in the office all the way to the driver, it was such a pleasant and professional experience! They were so accommodating with last minute changes to our agenda for the day! I shopped many limo and bus companies for our special day and received the most bangs for my buck with Golden Memories.
Thank you again!
My husband and I used LINQ for our wedding day and we could not have been happier. The staff was very helpful and professional throughout the process. The office staff responded quickly with quotes, outlining all the possible options and prices. There were kind enough to call us to offer us a new limo bus that was going to be available for our date. Before our wedding day they called to confirm all times, locations and provide us the driver’s information. The day of, the driver arrived well in advance of our departure time; he was polite, professional and accommodating. He even accommodated an unscheduled stop for a picture opportunity. The limo bus was fantastic; it was beautiful, clean and modern. It was very spacious; it comfortably fit 20 of us. We could not have asked for a better experience for our wedding day. We would definitely recommend LINQ for an occasion!
Kara and Mike
Your drivers, Especially Augie, do a great job for us and the kids.
To be commended for sure!
Thought I would share.
Hi Mary Beth,
We are in NYC courtesy of LINQ. Kenny did a great job knowing and diverting us around a really big accident. Really alert to what was about an hour ahead of us so we never even got close!
Enjoy your day!
Hello, I just returned from my third NYC shopping trip. Love these trips. Was wondering when your 2015 schedule will be out. Looking forward to going again. JD is a great driver. Always polite and on time.
Thank you, Elaine Loeb
Thank you so much for helping to make our trip to New York City possible. On behalf of the entire Hospitality Association, I would like to wish you and your family a very relaxing holiday season.
RIT Hospitality Association
I just wanted to THANK YOU for a wonderful excursion! LINQ made the event a SUCCESS! Lisa, our driver, was EXCELLENT! The bus (526) was great! We WILL book next years excursion through LINQ. We would also request Lisa.
We really want to work with LINQ,
Lois Sutton did an awesome job as our driver on Monday, September 22 from 7:00 a.m. – 9:45 p.m. She was professional, pleasant and very accommodating. We traveled with 46 passengers during that time and she made a great impression to all on board. Lois represented your company very well!
Wegmans Food Markets, Inc.
VP Culinary Operations
MaryBeth, just wanted to let you know how well your bus service was last Saturday. It was great!!!! And, Gary was the best!!!!
Blue Heron Realty
Licensed Real Estate Salesperson
Another Move In is under our belts I would like to thank all the LINQ staff which once again made it a great success. All of your personnel which were assigned to RIT ( Bill J., Teresa V., Joe P., Mike O., Rick S., Lois S., Dave D., Gregory W., Nelson L., Barb F., Gary H.) made it a very pleasant event for our new first year class and the RIT community members involved. In addition there are those that work behind the scenes, that deserve a thank you. It is a pleasure to work with such a dedicated crew.
Rochester Institute of Technology
Transport Services Manager
Just to let you know everyone on the Rochester and Genesee Valley Railroad Museum trip had a great time on our trip last Saturday to ride the Arcade & Attica Railroad. I took a trip survey and had my passengers rate the whole trip. The average score was 9.8 out of a maximum of 10! We really enjoyed John David Derylak as our bus driver. Please let him know he did a superb job! We had many positive comments from our patrons about the bus driver. The bus was immaculate and everything about your company was professional including yourselves. I will definitely consider your bus company as my first choice when I have another bus trip.
Thank you again for a wonderful time!
Rochester and Genesee Valley Railroad Museum
Railfan Trip Chairman
On behalf of the RIT hockey program, we just wanted to extend a huge thank you to you and LINQ for your generous support this past season. We sincerely enjoy working with you guys and appreciate the support very much.
I would like to express my thanks and appreciation for a very enjoyable trip last night. Your driver, James Christmas, was very, very professional in all aspects of his profession. Unlike our last experience with your company ( 1 hr and 45 min. late) James was early and we arrived in plenty of time. I don’t know if you are aware as to how crucial it is for a wrestling team to arrive at a competition when we are supposed to. We have to weigh in precisely 1 hr. before competition and we base our departure time on that. That being said, I will take James anytime for a trip. You are fortunate to have an employee of his excellence. Please give him my thanks again (did last night), as he is deserving of our appreciation.
Again, thank you for a quality job well done. Looking forward to future trips with LINQ.
Alfred State College Wrestling
Hay, my name is Arisa and I’m Japanese. So, I’m learning English. That’s why I wrote the letter, I just wanna say to you… Thank you for driving me for 7 months. I am going back to Japan next Monday, so I just wanna say you appriciating.
Take Care, Stay warm.
I would highly recommend your company for any future opportunities, you, your drivers were outstanding. Best experience with ground transportation in a long time! Kudos to your team. Thank you!
BTI The Travel Consultants
Vice President, Group, Meeting and Incentives Division
I’m writing this letter to you to express my complete satisfaction with the service provided to my organization, The International League of Muslim Women, Inc. on Thursday, June 27, 2013 to Niagara Falls, New York.
Mr. Christmas, our driver was outstanding, professional, courteous and a kind bus driver that does his job well.
Thank you for your services, and we look forward to working with you again in the near future.
Today I had the pleasure of talking to the dispatcher of LINQ as well as yourself to report about my 3 terrific drivers that took Attica Middle School to Boston June 12- June 14th. These 3 friendly drivers were very polite, helpful, and flexible as I made a few time changes to the schedule they had received. I was appreciated they toook to the changes and went with the flow so easily.
All three drivers, Chuck, Tom , and James were always early and ready for each departure which made my job much easier. It’s nice to have happy, smiling, safe drivers that enjoy their job. Their kindness and safety were greatly appreciated. I do hope I will be traveling with this same LINQ drivers again on another adventure with First Choice.
The entire shuttle experience at last week’s Imagine RIT was wonderful. All staff and drivers were professionally dressed, helpful and cordial, the vehicles clean, the departures and arrivals timely. Great way to move so many people to a fantastic event.
Just wanted to pass along my thanks to LINQ for another great trip! Our drivers (Augie and Tom) were super-they were prompt, courteous, great with our students, and friendly. We had a great time! Thank you once again-I will be traveling with your company again! Have a good day!
Honeyoye Middle School Band
Honeoye Middle School
I want to take this time to express to LINQ how pleased we were to have Greg Graves as our driver during our recent Lancaster, PA trip.
Nearly everyone on the motorcoach commented on his professionalism, as well as being a caring concerned person. A great sense of humor too, which always adds to the experience!
Greg made sure there was no detail left unattended. We were grateful he had the EMT background to assist our injured passenger who, by the way is doing well and has now visited her own physician. Please pass along our great appreciatioon to Greg again.
We look forward to the services of LINQ the next time this group ventures to Lancaster or elsewhere!
The trip was wonderful. We had great drivers and they went above and beyond to make sure we were comfortable and safe. Chuck, Bill and Tom can drive for me anytime.
Thanks for a wonderful trip.
Medina HS Marching Band
My husband, Dave and I wanted to let you know that the Branson Bus trip was truly a “Golden Memory.” We cannot express enough gratitude and praise for Daniel Parrish our driver and Tom, our guide.
Both of these men have a great sense of humor and are very kind and considerate. Everything was so very organized and smooth. If someone had a question that they could not answer, they found the answer.
We were a little apprehensive about taking this trip because the last trip we took was to Washington and the experience was not a good one with our driver at that time. He was very rude and bordering on mean and the bus trip was not a good experience, it was a different company too; but this trip has changed our minds and we will definitely do more. We are both retired now and look forward to future trips. We were a little (and I use that term very little) disappointed because there wasn’t much country music but the shows were fantastic.
I am sending a copy of this to Daniel but I do not have Tom’s e-mail address and was hoping you could foward this on to him.
Thank you for employing such wonderful people and “Thanks for the Memories…” We have recommended the Branson trip to some of our friends.
Sylvia and Dave
This past month on two occasions, I had the good fortune of booking three motor coaches from LINQ for two of my school groups. The groups involved were St. Paul Lutheran School (New York City) and T.C. Armstrong Middle School (Allentown/Dorney Park).
On behalf of Navigant Vacations, St. Paul Lutheran School and T.C. Armstrong Middle School please accept my sincere gratitude to you and your staff for an excellent trip.
I have planned various educational tours for many local schools in the Rochester area for more than a few years now. In particular, I have had the pleasure of working this year with members of your staff. Both the Charter Department and drivers have been wonderfully helpful in working with the many issues associated with transporting large and small school groups.
Again, please congratulate your entire staff on a job well done. I look forward to working with LINQ again next year and in the years to come.
Independent Leisure Consultant
I wanted to you a note to thank you for your thoughtful assistance in furnishing the coach for our week-long journeys thru New York. I am especially grateful for our driver, John Holmwood. In addition to having outstanding driving skill, he was the most personable and helpful guide. Each and every one of our candidates appreciated his presence on the bus.
In the future, John will be our special request.
Thank you so much for having Auggie drive Christina and her friends to our house on Saturday. I hope they were all behaving, I also heard it was a brand new limo bus.
Gary did a fantastic job. He was very helpful and friendly!!!
Many thanks for being so quick and so thorough. Sorry to keep you working late on a Friday evening.
You definitely have a lifelong customer here now!